IVANNA MARTINEZ
Rosharon,TX
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Legacy Community Health Clinic
Houston, Texas
12.2022 - 03.2025
- Interviewed applicants to obtain and verify information to determine eligibility.
- Maintained a high level of confidentiality when dealing with sensitive information related to clients’ cases.
- Advised clients of deadlines, time frames and actions required to qualify for eligibility.
- Assisted clients in completing applications for benefits, providing them with guidance throughout the process.
- Performed detailed data entry into multiple software systems to accurately update individual records.
Account Management
Xfinity
Houston
08.2021 - 11.2022
- Strengthened relationships with current accounts through consistent and frequent communication
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Answered 6-10 calls per hour to help customers with their questions and concerns
- Solved issues, improved operations, and provided excellent customer service.
Teller
Regions Bank
Missouri City
03.2019 - 07.2021
- Organized, stocked and maintained teller window area
- Promoted products or services to each customer to consistently meet sales targets
- Contract documentation preparation
- Count the money, coins, and checks I receive by hand or with a currency counter
- Maintained a friendly and professional demeanor when dealing with customers.
Teller
Comerica Bank
Pearland
03.2017 - 02.2019
- Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded
- Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue
- Educated customers about new services and products
- Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times
- Wire transfers, stop payments, and account transfers were all things I did
- Record transactions and issue computer-generated receipts by entering customers' transactions into computers.
Education
Associate of Arts - Psychology
Blinn College
Bryan, TXBachelor of Arts - Criminology
Texas Southern University
Houston, TXSkills
- Telephone Etiquette
- Social Services
- Appointment Scheduling
- Documentation and Reporting
- Microsoft Office
- Data Entry
Certification
- Application Assistance Navigator
- Case Assistance Navigator
LANGUAGES
Spanish
Bilingual
Timeline
Eligibility Specialist
Legacy Community Health Clinic
12.2022 - 03.2025
Account Management
Xfinity
08.2021 - 11.2022
Teller
Regions Bank
03.2019 - 07.2021
Teller
Comerica Bank
03.2017 - 02.2019
Associate of Arts - Psychology
Blinn College
Bachelor of Arts - Criminology
Texas Southern University