Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ivanna Villavizar

Lockhart

Summary

Professional with over 6 years of experience in customer retention and employee training, specializing in communication and conflict resolution. Currently pursuing a degree in Human Resource Management, focusing on employee relations and organizational culture. Proven ability to build rapport and foster positive experiences within diverse teams. Committed to creating an inclusive workplace where employees feel valued and empowered.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Independent Contractor – Personal Shopper

Instacart
Austin
01.2021 - 04.2025
  • Clarified customer needs and resolved issues swiftly to foster trust and satisfaction.
  • Maintained detailed order records, ensuring accuracy and showcasing strong organizational skills.
  • Balanced multiple responsibilities independently, consistently meeting tight deadlines with high accountability.
  • Adapted to changing order requests and delivery routes, demonstrating flexibility in fast-paced environments.

Licensed Insurance Producer

NJM Insurance Group
Trenton
06.2022 - 08.2023
  • Achieved New Jersey Personal Lines Insurance License (#3002084428) after passing state exam.
  • Completed NJM onboarding program, gaining training in customer service and insurance compliance.
  • Cultivated expertise in policy education, enhancing client understanding of insurance products.

Membership Retention Specialist II

AAA Club Alliance
Hamilton
10.2015 - 09.2021
  • Utilized data-driven insights to deliver tailored solutions for membership retention.
  • Exceeded retention and customer satisfaction goals in a metrics-driven environment.
  • Served as peer trainer and mentor for new hires, enhancing onboarding processes.
  • Resolved customer concerns with empathy, fostering long-term relationships.

Education

Bachelor of Arts - Human Resource Management

Rutgers University
New Brunswick, NJ
05-2025

Skills

  • Employee training and onboarding
  • Customer relationship management
  • Conflict resolution and de-escalation
  • Time management and prioritization
  • Communication skills
  • Attention to detail
  • Microsoft Office Suite proficiency
  • CRM and call center systems
  • Problem solving and decision making
  • Adaptability in fast-paced environments
  • Data entry and documentation
  • Empathy and emotional intelligence

Certification

New Jersey Licensed Insurance Producer – Personal Lines
License #3002084428 | NPN: 17770274 | Issued: 08/12/2022 | Expired: 11/30/2024

  • Licensed by NJ Department of Banking & Insurance; training focused on insurance compliance, customer service, and policy handling.

References

References available upon request.

Timeline

Licensed Insurance Producer

NJM Insurance Group
06.2022 - 08.2023

Independent Contractor – Personal Shopper

Instacart
01.2021 - 04.2025

Membership Retention Specialist II

AAA Club Alliance
10.2015 - 09.2021

Bachelor of Arts - Human Resource Management

Rutgers University

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