Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivannie Salas

Aurora,CO

Summary

Dedicated Administrative Professional with successful experience in a fast-paced office environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

21
21
years of professional experience

Work History

Night Auditor

Tharaldson Hospitality
06.2024 - Current
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Processed reservations and cancellations efficiently, optimizing room occupancy rates.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Trained new staff members in customer service techniques and hotel operations.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.

Administrative Assistant

Pawsitively Gourmet
10.2023 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Processed incoming and outgoing invoices and payments.
  • Maintained a well-organized filing system for efficient retrieval of financial documents upon request.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Administrative Assistant

Dewpoint Supply
06.2018 - 01.2023
  • Greeted visitors in a professional manner, responding to inquiries and directing them to the appropriate personnel
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Composed letters, memos, reports, emails, and other written correspondence as required by management staff
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
  • Ensured efficient operation of office equipment such as printers, copiers, and fax machines
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
  • Tracked and submitted employee timesheets to prepare for payroll processing
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Maintained clean and organized files by keeping accounts payable records up to date
  • Maintained accurate and complete documentation to facilitate accounting and filing functions
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Completed payroll functions to facilitate accurate and prompt staff payments
  • Recorded deposits, reconciled monthly bank accounts, and tracked expenses
  • Input financial data and produced reports using QuickBooks

Office Clerk

Appliance Galleria
04.2014 - 07.2016
  • Greeted customers, answered inquiries, and directed them to the appropriate department
  • Answered multi line telephone system and routed calls to appropriate personnel
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents
  • Prepared invoices for customers based on their orders and payment terms
  • Received payments from customers via cash or credit card transactions
  • Updated customer accounts information in the database system accurately
  • Resolved customer complaints promptly and professionally
  • Organized office supplies and maintained an inventory of stock items
  • Scheduled meetings, appointments, and travel arrangements for staff members
  • Maintained records of employee attendance and leave balances
  • Scheduled employees' daily assignments for the day
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports
  • Performed basic bookkeeping tasks such as entering data into accounting software program like QuickBooks
  • Processed accounts payable and accounts receivable updates to maintain current financial records

Administrative Assistant

Korando Corporation
06.2007 - 08.2011
  • Maintain electronic and hard copy filing system
  • Prepare and modify documents including correspondence, reports, memos, and emails
  • Prepare written responses to routine enquiries
  • Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisor
  • Prepare agendas for meeting and prepare schedules
  • Resolve administrative problems and inquiries
  • General clerical duties including photocopying, fax mailing
  • Maintain office supply
  • Open, sort and distribute incoming correspondence
  • Retrieve documents from filing system
  • Pay company bills by cash, or checks
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain Purchase Order
  • Prepare Form GDOL 750 related to Alien Labor Certification
  • Prepare Application for Exit Clearance, Application for H2 Work ID Permit, and Employer's Workplace Monthly Report
  • Prepare and OSHA's Form 300, 300A and 301
  • Prepare Form I-129 petition for a nonimmigrant worker and/or Form I-907, Request for Premium Processing Service related to Department Homeland Security
  • Conduct an inspection for employer's housing/barracks for H2 employees
  • Accountant/Bookkeeping duties; Operate QuickBooks Premier-Accountant Edition 2011
  • Prepare liabilities payments
  • Input employees time sheet work hours by weekly
  • Print out Salary paycheck for active employees
  • Prepare payments for vendors
  • Add new employee, vendors and/or customers (if any)
  • Make deposit for employer to bank
  • Prepare billing of invoice payment to WAWF online website
  • Prepare for approval to Escrow companies for billing of invoice payment

Front Office Clerk/Night Auditor

Inn on The Bay
03.2004 - 09.2005
  • Greets, register, and assigns rooms to guests
  • Issues room key to guest
  • Responsible for proper key control and other security measures
  • Answers telephone, transmits and receives telephone messages
  • Answers inquiries pertaining to hotel services, registration of guests
  • Keep records of room availability and guest accounts. Operates the front office computer system. Makes photocopies if needed
  • Computes bill, collect payment, and makes change for guests
  • Makes and confirms reservations
  • Check out guests and inquiries about their stay
  • Night Auditor; Run all night audit reports and report to accountant, reservation manager and general manager when discrepancies are found
  • Nightly duties to be determined by front desk supervisor, duty manager, reservations manager and general manager
  • Communicate with all hotel departments efficiently
  • Complete all transactions and daily deposits and verify float counts
  • Direct phone calls as necessary
  • Distribute and receive employment applications
  • Explain all hotel amenities, hours of operations and hotel policies to guests
  • Generate reports
  • Greet each guest in a friendly and polite manner
  • Maintain a room inventory
  • Operate the switchboard efficiently, directing calls accordingly
  • Review and file housekeeping sheets
  • Run a chain report
  • Sort incoming and outgoing mail and sign for deliveries
  • Thank each guest as they leave the premises
  • Verify reservation upon guest arrivals

Education

High School Diploma -

Simon Sanchez High School
Yigo, Guam
06-2000

Skills

  • Customer engagement
  • Accurate data entry
  • Proficient in computer applications
  • Administrative support
  • Office administration
  • Proficient in Microsoft Word
  • Excel proficiency
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Dedicated team player
  • Excel spreadsheets
  • Multi-line phone systems
  • Client relations
  • Schedule management
  • Mail management
  • Accounting support
  • Invoice processing
  • Payment processing
  • Invoicing and collections
  • Payroll processing
  • Account reconciliation
  • Proficient in Quickbooks (Online & Desktop)
  • Purchasing
  • Expense reports

Timeline

Night Auditor

Tharaldson Hospitality
06.2024 - Current

Administrative Assistant

Pawsitively Gourmet
10.2023 - 06.2025

Administrative Assistant

Dewpoint Supply
06.2018 - 01.2023

Office Clerk

Appliance Galleria
04.2014 - 07.2016

Administrative Assistant

Korando Corporation
06.2007 - 08.2011

Front Office Clerk/Night Auditor

Inn on The Bay
03.2004 - 09.2005

High School Diploma -

Simon Sanchez High School

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