Ivelise Hernandez
INVERNESS
Summary
Multi-talented mail carrier consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
22
22
years of professional experience
Work History
CNA
Arbor Trail Skilled Nursing And Rehab
Inverness, FL
01.2026 - Current
- Provided compassionate patient care, assisting with daily activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for prompt medical attention.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Trained and mentored new CNAs on best practices in patient care and safety protocols.
Mail Carrier
United Postal Service
St. James , NY
06.2015 - 08.2017
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately 200+ customers per shift.
- Distributed mail on foot to residences and businesses, delivering to approximately 350+ customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Helped customers by carrying oversized parcels inside residences.
- Updated routes based on weather and road conditions in real time to decrease delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Transported Amazon to customer locations.
- Drove operational improvements which resulted in savings and improved profit margins.
Huntington Station NY Dentistry
Dentist
Huntington Station, NY
02.2014 - 06.2015
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Resolved customer problems and complaints by trying to calm the customer or try to find someone that would have better knowledge.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Quemical Repair Specialcialst
United States Army
Fort Jackson, SC
06.2004 - 06.2012
- Transported JP8 to customer locations in a timely manner.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved mechanical problems, improved operations and provided exceptional sargent support.
- Led convoy team in delivery of the product project, resulting in positive gathering to the necessary location.
- Maintained excellent attendance record, consistently arriving to work on time.
Radio Transmission Operator
United States Army
Al Asad, Iraq
08.2005 - 09.2006
- Oversaw team of 30 + personnel, including training and directing staff to maintain deployability and meet communications needs.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Completed inspections every 15 minutes, followed maintenance schedules and completed repairs.
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Documented and processed incoming messages over communication systems for SM review.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Transported JP8 to customer locations like Baghdad, Tikrit, Rawha, Hiit, Anaconda.
Education
High School Diploma -
Eladio Tirado Lopez
Puerto Rico05-1996
Associate of Science - RN
Unitec
Puerto Rico05-2005
Associate of Science - EMT With EMD Certificate
Unitec
Puerto Rico05-2008
Skills
- Mail Sorting
- Delivery records
- Registered mail protocols
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CNA
Arbor Trail Skilled Nursing And Rehab
01.2026 - Current
Mail Carrier
United Postal Service
06.2015 - 08.2017
Huntington Station NY Dentistry
Dentist
02.2014 - 06.2015
Radio Transmission Operator
United States Army
08.2005 - 09.2006
Quemical Repair Specialcialst
United States Army
06.2004 - 06.2012
Associate of Science - RN
Unitec
Associate of Science - EMT With EMD Certificate
Unitec
High School Diploma -
Eladio Tirado Lopez