Summary
Overview
Work History
Education
Skills
Languages
Hobbies & Interests
Timeline
AssistantManager

Ivelka Suero

Bogota,NJ

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Ability to handle multiple projects simultaneously with a high degree of accuracy. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Host/Restaurant Hostess

IHOP
02.2022 - 06.2022
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Secretarial Assistant

Inversiones Palace, S.R.L.
01.2019 - 09.2019
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

High School Diploma -

Bogota High School
2 Henry C Luthin Pl, Bogota, NJ 07603
06.2023

Skills

  • Customer Assistance
  • Office Supplies and Inventory
  • Bill Computation
  • Check Payment Processing
  • Guest Relations Management
  • Price Memorization
  • Appointment Organization
  • Upselling Strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Hobbies & Interests

Art: Passionate about painting and drawing.

Design: Intrigued in space planning and interior design.

Photography: Capture moments and express creativity through the lenses. 

Timeline

Host/Restaurant Hostess

IHOP
02.2022 - 06.2022

Secretarial Assistant

Inversiones Palace, S.R.L.
01.2019 - 09.2019

High School Diploma -

Bogota High School

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Ivelka Suero