Ivette Guzman Marcelo
Winchester,KY
Summary
Driven manager with a proven track record at Chick-fil-A, enhancing customer satisfaction and team performance through effective problem-solving and staff training. Excelled in developing a strong, collaborative company culture, with a focus on continuous learning and employee engagement. Skilled in project management and communication, demonstrating adaptability and a results-focused approach.
Overview
6
6
years of professional experience
Work History
Manager
Chick-fil-A
Lexington, Ky
08.2018 - Current
At Chick-Fil-A I am currently one of the night time managers. My role is to insure the store run smoothly, that includes make game plans, figuring out where the bottle neck is at and as well ensuring customers get Quality service. I also plan team gatherings such as kickball, volleyball, etc.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Bryan Station High School
Lexington, KYBusiness Management
Point University
Georgia Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Computer Skills
- Decision-Making
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Team Development
- Hiring and Training
- Staff Training
- Employee Coaching and Mentoring
- Documentation And Reporting
- Active Listening
- Project Planning
- Administration and Reporting
- Reliability
- Problem-solving abilities
Bilingual
Accomplishments
Project manager
3 in job promotions
-L.E.A.D January 2020
-Team Leader August 2020
-Manager January 2021
Bilingual: Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Chick-fil-A
08.2018 - Current
High School Diploma -
Bryan Station High School
Business Management
Point University