Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Ivette Santillan

Valley Village,CA

Summary

Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

4
4
years of professional experience

Work History

Cashier

Arco Gas Station ampm
Canoga Park, California
01.2020 - 01.2024
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Warehouse Worker

Logistics Plus Inc.
09.2019 - 02.2020

Duties:

Check ✔️ invoice order

Check ✔️ quantity and product

Pack and label the box

Finally enter the code number into the system

Education

Certificate - Computer And Information Systems Security

Van Nuys High School
Van Nuys, CA
05.2005

Skills

  • Fraud Prevention Awareness
  • Drawer balancing
  • Store merchandise stocking
  • Records Maintenance
  • Reliability and punctuality
  • Retail Merchandising
  • Customer Transactions
  • Return and Exchange Processing
  • Loyalty Program Promotion
  • ID Verification
  • Problem-Solving
  • Money Handling
  • Adaptable and Flexible
  • Written and verbal communication
  • Upselling
  • Customer Relations
  • Credits and Refunds
  • Customer Assistance
  • Employee Training
  • Order Taking
  • Cleaning and sanitizing
  • Customer Service
  • Refunds and exchanges
  • Team Collaboration
  • Team Leadership

Languages

English
Native or Bilingual

Timeline

Cashier

Arco Gas Station ampm
01.2020 - 01.2024

Warehouse Worker

Logistics Plus Inc.
09.2019 - 02.2020

Certificate - Computer And Information Systems Security

Van Nuys High School
Ivette Santillan