IVIN TELLA
West Bloomfield
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Regional Director of Operations
St Joseph Hospitality
Benton Harbor
02.2018 - 07.2025
- Developed relationships with customers in the region through frequent visits or calls.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Reviewed financial reports and identified opportunities for cost savings.
- Developed and implemented strategies to improve operational efficiency across the region.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Successfully improved employment turnover through creating incentive and training programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Business Owner
T-Mobile
Tempe
01.2014 - 02.2018
- Customer service.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Conducted regular meetings with employees to review progress towards company goals.
Education
Associate Degree - Accounting And Finance
Wayne State University
Detroit, MI05.2010
Skills
- Customer service
- Project management
- Financial analysis
- Vendor negotiation
- Sales forecasting
- Revenue management
Timeline
Regional Director of Operations
St Joseph Hospitality
02.2018 - 07.2025
Business Owner
T-Mobile
01.2014 - 02.2018
Associate Degree - Accounting And Finance
Wayne State University