Ivis Cladera Roque

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.

· Provided exceptional service in a fast-paced casino environment

· Assisted guests with inquiries, ensuring customer satisfaction

· Handled cash and electronic transactions following proper procedures

· Collaborated with team members to maintain a welcoming and safe atmosphere

• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Trained new staff members on proper customer service and hospitality policies.

• Served food and beverages in luxury hotel restaurants and bars

• Mixed and served cocktails according to hotel standards

• Delivered outstanding guest service to international clientele

• Maintained cleanliness, organization, and compliance with health regulations