Ivon Martinez
Communications Officer
Friendswood,TX
Summary
Dynamic Communications Officer with extensive experience, adept at call routing and prioritization. Proven ability to enhance emergency response times through effective multitasking and attentive listening. Skilled in utilizing NCIC/TCIC databases and fostering teamwork in high-pressure situations, ensuring optimal public safety outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Communications Officer
City Of Friendswood
11.2022 - Current
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Operate and monitor local, state, and national crime information computer systems including TLETS/NLETS, TCIC/NCIC, OSSI, to assist public safety personnel in performing their duties.
- Data entry for all calls for service and other events as required. Data entry/information retrieval from programs to include: amber alerts, silver alerts, email, excel spread sheets, word documents, Computer aided dispatch, records management system, jail management system, and mobile data computers. Monitor interior and exterior cameras.
Communications Officer
Harris County Sheriff Office
02.2008 - 11.2022
- Monitored emergency communication systems to ensure timely response to public safety incidents.
- Analyzed incoming data to prioritize dispatch requests and allocate resources efficiently.
- Monitored multiple communication channels to maintain situational awareness and operational readiness.
- Run criminal record checks, driver license numbers as needed for officers calls.
- Translated in Spanish as needed
- Operate telephone and radio equipment to receive requests and reports.
Education
No Degree - Basic Peace Officer Certificate
University of Houston- Downtown
Houston, TX08-2016
No Degree - Medical Assistant Certificate
National Institute of Technology
Houston, TX08-2003
High School Diploma -
Charles Milby High School
Houston, TX05-1998
Skills
- Call routing and prioritization
- NCIC/TCIC Database
- Teamwork and collaboration
- Strong attention to detail
- Effective multitasking
- Essential life support skills
- Attentive listening
- Adaptability and flexibility
- CPR and first aid
- Motorola CAD
- Athena CAD
- Incode court
- Open Fox
- Flock Hotlist Tool
Certification
- Certified Master Telecommunications Officer
- Basic Peace Officer Certificate
- Medical Assistant Certificate
Languages
Spanish
Native or Bilingual
Timeline
Communications Officer
City Of Friendswood
11.2022 - Current
Communications Officer
Harris County Sheriff Office
02.2008 - 11.2022
No Degree - Basic Peace Officer Certificate
University of Houston- Downtown
No Degree - Medical Assistant Certificate
National Institute of Technology
High School Diploma -
Charles Milby High School