Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivonne Alvarez

Bellflower,CA

Summary

Dedicated employee with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Field Fresh Foods
Garden, CA
02.2024 - Current
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
  • De-escalat problematic customer concerns, maintaining calm, friendly demeanor.
  • Collect deposits or payments and arranged for billing.
  • Adjust bills and refund money to resolve customers' service or billing complaints.
  • Assist customers with price checks and addressing other inquiries.
  • Provide excellent customer service to resolve customer complaints in a timely manner.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Maintain an accurate record of incoming orders on a daily basis.
  • Provide customer service support to clients seeking assistance with transportation services.
  • Answer customer inquiries and providing an accurate information regarding products and services.
  • Engage in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepare invoices according to customer requirements.
  • Document issues raised by clients and provide an effective response.
  • Maintain a welcoming environment for everyone.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Perform administrative tasks such as filing paperwork, updating databases and generating reports.

Food and Bev Associate

Target
Cerritos, CA
06.2018 - 02.2022
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Processing freight and preparing backroom for incoming freight.
  • Arranged and organized merchandise and supplies, and identified damaged items to maintain work environment.
  • Acknowledged customers, identified needs, and assisted with purchasing decisions to deliver exceptional service.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out-of-date items from the sales floor.
  • Lifted materials of varied weights on a regular basis.
  • Assisted customers by locating items.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Ensured no damaged or expired items were placed on shelves.
  • Disposed of expired and overripe items to eliminate health risks.
  • Assisted customers with product, promotions and policy information.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Tracked inventory, conducted cycle counts, and audits and resolved issues to maintain accurate records.
  • Stocked shelves with items, making sure items were not outdated and brought forward.
  • Trained and mentored new team members, leveraging previous experiences to deliver an optimal approach.
  • Instructed new team members on correct procedures for operations.

Education

Paramount High School
Paramount, CA
06-2017

Child Development

Cerritos College
Norwalk, CA

Skills

  • Time management
  • Team work
  • Communication
  • Strategic planning
  • Problem Solving
  • Data Entry
  • Data Collection
  • Multi-Task Management
  • Customer Service
  • Order Processing
  • Adaptive team player
  • Dependable and reliable

Languages

Spanish
Professional

Timeline

Customer Service Representative

Field Fresh Foods
02.2024 - Current

Food and Bev Associate

Target
06.2018 - 02.2022

Paramount High School

Child Development

Cerritos College

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