Ivonne Garcia
Houston,TX
Summary
Accommodating Customer Support Specialist with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Talented Service Representative dedicated to customer satisfaction. Ready to apply 9 years of experience to new position at Terminal Management. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Service Representative I
Houston Airport System
Houston, TX
10.2018 - Current
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing passengers needs.
- Resolved customer complaints promptly and efficiently.
- Managed calls from passengers seeking assistance .
- Worked closely with supervisors to ensure that tasks were completed according to our policies standards.
- Promoted high passengers satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated passengers concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
National Institute San Salvador
EL Salvador12-1992
Skills
- Customer Relations
- Complaint Handling
- Organization
- Information
- Customer Service
- Adaptive team player
- Filing
- Microsoft Outlook
- Positive and professional
- Complaint resolution
- Conflict Resolution
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Microsoft
Languages
Spanish
Professional
English
Professional
Certification
- Airport Security
Timeline
Airport Service Representative I
Houston Airport System
10.2018 - Current
High School Diploma -
National Institute San Salvador
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