Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ivonne Hernandez

Thousand Oaks,CA

Summary

Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Strong organizational skills with ability to prioritize tasks effectively for smooth operations. Made impact by streamlining inventory processes, reducing turnaround time for loading and unloading shipments. Strengths include problem-solving abilities, strong attention to detail, and teamwork skills. Previous work in chemical research projects.

Overview

5
5
years of professional experience

Work History

Server

Belmont Village Senior Living
Thousand Oaks, CA
08.2019 - Current
  • Conducted formal training for new hires on menu items, computer systems, company standards, and customer service expectations.
  • Memorized over 30 menu items and rotating specials to provide personalized suggestions for customers.
  • Demonstrated ability to successfully resolve conflicts, leading to 100% customer satisfaction.
  • Acquired strong time management expertise by thriving in a high-pressure work environment
  • Collaborated with other staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift.

Lead Associate

DSW Warehouse
Thousand Oaks, CA
08.2019 - 01.2022
  • Managed store personnel to ensure compliance with company customer satisfaction guidelines and upkeep of store standards.
  • Contributed to inventory count procedures in accordance with company standards
  • Acted as the first point of contact, guiding peers in completing tasks and projects.
  • Assisted in training new employees and ongoing development of the team
  • Monitored team performance to ensure goals were met or exceeded on a consistent basis.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Developed and maintained a strong customer service focus to ensure client satisfaction.

Education

Bachelor of Science - Chemistry

California State University - Los Angeles
Los Angeles, CA
05-2024

Associate of Science - Chemistry

Moorpark College
Moorpark, CA
12-2022

High School Diploma -

Thousand Oaks High School
Thousand Oaks, CA
06-2016

Skills

  • Customer Service
  • Guest Relations Management
  • Documentation Management
  • Data Management
  • Organization and Time Management
  • Performance Improvement
  • Reports Generation
  • Microsoft Excel
  • Microsoft Word
  • Sales Techniques
  • Coaching and Mentoring
  • Teamwork and Collaboration

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Belmont Village Senior Living
08.2019 - Current

Lead Associate

DSW Warehouse
08.2019 - 01.2022

Bachelor of Science - Chemistry

California State University - Los Angeles

Associate of Science - Chemistry

Moorpark College

High School Diploma -

Thousand Oaks High School

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Ivonne Hernandez