Ivonne Morales
Los Angeles,CA
Summary
Record in managing regulatory documents, scheduling, and bilingual communication, enhancing efficiency. Skilled in remote communication tools, data entry, and maintaining compliance with privacy standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Care Counselor / overnight
Fields Comprehensive Youth Services STRTP
Rancho Cucamonga, California
09.2025 - Current
- Supervised daily activities and interactions among children in a safe environment.
- Developed engaging educational and recreational programs tailored to children's interests.
- Facilitated communication between parents and staff regarding children's needs and progress.
Residential Child Counselor (Child Caregiver)
Hillsides
Pasadena, CA
04.2024 - 11.2024
- Provided emotional and behavioral support to children, ensuring a safe and structured residential care environment.
- Collaborated with case managers, healthcare providers, and families to implement individualized care plans and ensure accurate documentation of progress and incidents.
- Maintained compliance with health regulations and facilitated transportation for residents, demonstrating bilingual communication skills in English and Spanish.
Remote/ Hybrid Clinical Research Coordinator Assistant
Smart Cures Clinical Research
Anaheim, CA
06.2022 - 01.2023
- Facilitated communication among patients, sponsors, and research staff to support clinical trial operations.
- Managed regulatory documents, including ICFs, CRFs, SOPs, and delegation logs, ensuring compliance and organization.
- Assisted in investigational product accountability and site readiness, contributing to the execution of study protocols.
Phlebotomist
Smart Cures Clinical Research
Anaheim, CA
06.2022 - 01.2023
- Executed precise venipunctures and capillary punctures in alignment with clinical protocols, ensuring accuracy and patient comfort.
- Delivered compassionate care during specimen collection, effectively minimizing patient anxiety and enhancing the patient experience.
- Labeled, processed, and prepared blood samples for laboratory analysis, adhering to strict infection control guidelines.
Receptionist
Smart Cures Clinical Research
Anaheim, CA
06.2022 - 01.2023
- Managed patient scheduling and appointment reminders for study visits, enhancing operational efficiency and patient satisfaction.
- Answered phones, directed calls, and greeted patients professionally, ensuring a welcoming and organized reception area.
- Maintained front-desk operations with strict adherence to HIPAA regulations, supporting seamless check-in procedures.
Patient Intake Assistant
Kaiser Permanente
Chino, CA
02.2022 - 04.2022
- Registered patients and collected essential intake information, ensuring accurate and efficient data entry.
- Scheduled appointments and maintained confidential patient records, adhering to privacy and regulatory standards.
- Provided administrative support to intake and front desk staff, contributing to streamlined operations.
Caregiver
Juniper Springs Senior Living
Redmond, OR
05.2019 - 01.2020
- Provided comprehensive support to elderly residents by assisting with hygiene, mobility, nutrition, and companionship, ensuring their well-being and comfort.
- Monitored and reported health changes to supervisors, contributing to effective care management and timely interventions.
Education
High School Diploma -
Redmond High School
RedmondSkills
- Remote Communication (Zoom, Microsoft Teams)
- EMR & Medical Documentation
- Scheduling & Appointment Coordination
- Data Entry & Database Management
- CRM Tools & Document Control
- Bilingual Communication (English & Spanish)
- Microsoft Office & Google Workspace
- Medical Terminology & HIPAA Compliance
- Child & Youth Support
- Venipuncture & Phlebotomy Procedures
Certification
Licensed CPT I (California Certified)
Timeline
Child Care Counselor / overnight
Fields Comprehensive Youth Services STRTP
09.2025 - Current
Residential Child Counselor (Child Caregiver)
Hillsides
04.2024 - 11.2024
Remote/ Hybrid Clinical Research Coordinator Assistant
Smart Cures Clinical Research
06.2022 - 01.2023
Phlebotomist
Smart Cures Clinical Research
06.2022 - 01.2023
Receptionist
Smart Cures Clinical Research
06.2022 - 01.2023
Patient Intake Assistant
Kaiser Permanente
02.2022 - 04.2022
Caregiver
Juniper Springs Senior Living
05.2019 - 01.2020
High School Diploma -
Redmond High School