Ivonne Ramirez
Tampa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Capital One
10.2022 - Current
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Managed high-risk accounts through continuous monitoring and timely intervention when necessary, minimizing losses due to fraudulent activities.
Claims
Health Plan Services
01.2017 - 10.2022
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Completed appeals of denied claims on patient bills.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
Data Processor
Health Plan Services
01.2015 - 01.2017
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Education
Associate of Science - Information And Communication Technology
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Active listening
- Critical thinking
- Data entry
Timeline
Fraud Specialist
Capital One
10.2022 - Current
Claims
Health Plan Services
01.2017 - 10.2022
Data Processor
Health Plan Services
01.2015 - 01.2017
Associate of Science - Information And Communication Technology
Southern New Hampshire University
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