Summary
Overview
Work History
Education
Skills
Timeline
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Ivry Mills

Atlanta,GA

Summary

Goal oriented Account Specialist committed to taking initiative and building top tier relationships with clients. Meticulous and diligent professional offering over 5 years of background monitoring account performance, analyzing business performance and assisting clients account discrepancies. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Proficient in Microsoft office and Oracle.


Overview

10
10
years of professional experience

Work History

Senior Customer Account Specialist

Gourmet Foods International
07.2019 - Current
  • Facilitates all retail and food service sales orders for clients, Kroger, and The Fresh Market
  • Performed complex account reconciliations (including credit application, resolving cash application issues,) of outstanding balances on customer accounts
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Communicated with approximately 30 clients daily to understand needs and explain product value.

Assistant Project Coordinator

Radio One-Hot 97.9
06.2021 - Current
  • Assist with event set up, run of show and break down.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Improved project efficiency by streamlining communication between team members and stakeholders.
  • Assisted in successful completion of projects by providing administrative support to Project Managers.
  • Enhanced team productivity through effective coordination of schedules, resources, and deadlines.

Assistant Marketing Coordinator

Chick-Fil-A
07.2014 - Current
  • Enhanced customer engagement through creation of compelling digital content for social media platforms.
  • Boosted brand awareness by developing and implementing targeted marketing campaigns.
  • Collaborated with sales team to develop targeted materials that effectively communicated product benefits to potential customers.
  • Assisted in budget management, ensuring optimal allocation of resources for maximum impact on marketing goals.
  • Participated in client meetings, gathering valuable insights that informed future marketing initiatives tailored towards specific audiences.

Senior Events and Marketing Coordinator

Thunderzone
05.2016 - Current
  • Analyzed key performance metrics for continuous improvement of sales tactics and marketing initiatives.
  • Developed and implemented various brand strategies to promote and increase sales
  • Responsible for all aspects of sales growth, including but not limited to check average, overall sales/breakfast sales, growth in outside sales, mobile orders, catering and third party delivery services, social media, event attendance, and guest count
  • Streamlined internal processes for project management, improving efficiency across department.
  • Resolved issues to maintain customer satisfaction

Education

Bachelor of Science - Double Major Business Administration & Marketing

University of West Georgia
Carrollton, GA
05.2017

Skills

    • Project Management
    • Social Media Management
    • Data Analysis
    • Microsoft Office
    • Logistics Management Software
    • Marketing Campaign Management
    • Google Applications
    • Interpersonal Skills
    • Client Relations
      • Ethical Practice
      • Training and Development
      • Time Management
      • Inventory Management
      • Customer Service
      • Event Management
      • Critical Thinking
      • Complex Problem Solving

Timeline

Assistant Project Coordinator

Radio One-Hot 97.9
06.2021 - Current

Senior Customer Account Specialist

Gourmet Foods International
07.2019 - Current

Senior Events and Marketing Coordinator

Thunderzone
05.2016 - Current

Assistant Marketing Coordinator

Chick-Fil-A
07.2014 - Current

Bachelor of Science - Double Major Business Administration & Marketing

University of West Georgia

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Ivry Mills