Ivy Agudo
Rio Rancho,NM
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Santa Ana Star Casino Hotel
Bernalillo , NM
12.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
Caregiver, Special Needs
Mi Via
Albuquerque , NM
04.2016 - 12.2022
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Attended conferences and workshops related to disability management techniques.
- Redirected poor behavior using positive reinforcement.
- Transported clients to and from planned activities.
Education
Eastern New Mexico University -
Ruidoso, NM05-2016
Skills
- Credit and cash payments
- Information Protection
- Room assignments
- Front Office Support
- Safety and security procedures
- Customer Service
- Problem-solving skills
- Training and mentoring
- Microsoft Office
- Documentation
- Listening Skills
Timeline
Front Desk Agent
Santa Ana Star Casino Hotel
12.2023 - Current
Caregiver, Special Needs
Mi Via
04.2016 - 12.2022
Eastern New Mexico University -
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