Ivy Birkelbach
Giddings,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Manager
Golden Chick
Giddings, TX
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
People's Finance Company
03.2018 - Current
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Met with applicants to obtain information for loan applications and answer questions about process
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Store Manager
Dollar General
09.2013 - 03.2018
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Blanco High School
Blanco, TX05.2009
Skills
- Operations Management
- Strategic Planning
- Business Development
- Hiring and Training
- Financial Management
- Team Motivation
Timeline
Manager
Golden Chick
09.2023 - Current
Assistant Manager
People's Finance Company
03.2018 - Current
Store Manager
Dollar General
09.2013 - 03.2018
High School Diploma -
Blanco High School