Ivy Burgett
Mobile,AL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Harts chicken
Mobile, AL
06.2024 - Current
- Oversaw daily operations and coordinated team activities for efficient workflow.
- Developed and implemented policies to improve operational efficiency and standards.
- Managed inventory levels and maintained accurate records of stock movements.
- Trained staff on company protocols, safety procedures, and customer service best practices.
- Conducted regular meetings to address team concerns and share organizational updates.
- Ensured compliance with health and safety regulations in all operational areas.
- Collaborated with department heads to align strategies with overall business objectives.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Manager
KFC
Foley, AL
12.2021 - 07.2023
- Assisted in training new team members on operational procedures and customer service.
- Ensured compliance with health and safety standards in food preparation areas.
- Managed inventory levels and conducted regular stock checks for supplies.
Burger king
Manager
Spanish Fort, AL
01.2019 - 05.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Nursing
Remington College
Mobile, AL 01.2007 - 09.2009
Skills
- Inventory management
- Policy development
- Operational coordination
- Compliance monitoring
- Staff training
- Team leadership
- Budgeting strategies
- Performance optimization
- Customer relationship management
- Effective communication
- Business strategy alignment
- Problem solving
- Conflict resolution
- Time management
- Adaptability boost
- Event management and promotion
- Customer relations
- Project planning
- Facility management
- Staff supervision
Timeline
General Manager
Harts chicken
06.2024 - Current
Assistant Manager
KFC
12.2021 - 07.2023
Burger king
Manager
01.2019 - 05.2020
Nursing
Remington College
01.2007 - 09.2009