Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Ivy Campbell

Tampa,FL

Summary

Dynamic professional with a proven track record in customer service and sales development, notably at The Home Depot Inc. Excelled in building customer relationships and resolving issues, enhancing satisfaction and loyalty. Skilled in teamwork, problem-solving, and multitasking, with a focus on achieving sales targets and educational goals.

Overview

15
15
years of professional experience

Work History

Sales Associate

The Home Depot Inc
10.2023 - 12.2024

Building relationships with the customers.

Keeping the recurring customers happy and satisfied with our product and approach with updates regarding to our services our products.

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Customer Service Representative

Convergys
07.2014 - 04.2019

Work was bases on taking care of the customer needs and resolving billing Issues our concerns.

Always have the opportunity to do up sales with the company products our services.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Teacher

Cristian Champion Bilingual School
01.2010 - 07.2014
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Education

Bachelor Control And Production - Lincenciada En Turismo

Instituto Tecnológico De Honduras
Puerto Cortes Honduras
12.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Sales development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Sales Associate

The Home Depot Inc
10.2023 - 12.2024

Customer Service Representative

Convergys
07.2014 - 04.2019

Teacher

Cristian Champion Bilingual School
01.2010 - 07.2014

Bachelor Control And Production - Lincenciada En Turismo

Instituto Tecnológico De Honduras
Ivy Campbell