Ivy Dang
Westminster
Summary
Proven leader with a track record of enhancing customer satisfaction and productivity at NGM Holding Group, LLC. Excelled in team leadership and time management, significantly improving company performance through strategic initiatives. Skilled in decision-making and customer service, adept at managing crises and motivating staff towards excellence.
Results-driven production professional with proven track record in optimizing manufacturing processes and supporting operational goals. Known for reliability and adaptability, contributing significantly to team success and meeting changing production demands. Expertise in quality control and machinery operation, paired with proactive approach to continuous improvement.
Overview
11
11
years of professional experience
Work History
Production Associate
Applied Manufacturing, LLC
03.2025 - Current
- Operated machinery to ensure efficient production flow and minimize downtime.
- Inspected products for quality assurance, identifying defects and implementing corrective actions.
- Coordinated with team members to optimize workflow and enhance operational efficiency.
- Trained new associates in safety procedures and standard operating protocols.
- Using micro scope to trim and inspect new products
- Working with engineer on the new product.
Owner
NGM Holding Group, LLC
01.2019 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Dental Lab Assistant Intern
Nha Khoa Dong A
02.2015 - 03.2016
- Finish denture stain and glaze.
- Trim and clean retainer.
- Assisted in preparation and analysis of laboratory samples, ensuring adherence to safety protocols.
- Documented experimental procedures and results accurately, contributing to data integrity.
- Collaborated with team members on research projects, enhancing workflow efficiency.
Education
Associate of Arts - Business Administration
Kinh Te Doi Ngoai Colege
05-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Computer skills
- Packaging and labeling
- Efficient multitasking
- Production support
- Product inspection
- Product assembly
- Equipment operation
- Tool operation
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Production Associate
Applied Manufacturing, LLC
03.2025 - Current
Owner
NGM Holding Group, LLC
01.2019 - 12.2023
Dental Lab Assistant Intern
Nha Khoa Dong A
02.2015 - 03.2016
Associate of Arts - Business Administration
Kinh Te Doi Ngoai Colege
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