Ivy Houston
Memphis
Summary
Experienced in managing office operations with a focus on efficiency and compliance. Responsibilities included overseeing daily logistics for drivers, managing paperwork related to payments, and maintaining office supplies within budget constraints. Demonstrated ability to assist customer service by handling patient calls and ensuring timely submission of personal expenses to finance departments. Maintained confidentiality in accordance with regulatory guidelines while effectively communicating with various stakeholders.
Overview
23
23
years of professional experience
Work History
Office Manager
WEH Enterprises Inc
Memphis
07.2017 - Current
- Answered customer calls
- Responsible for managing daily and weekly hauls for each driver
- Managed paperwork involved with payment for each driver's hauls
- Sorting and distributing
- Keeping up with all paperwork regarding the company's activities
- Managing office supplies/office budget
Field Tech
RomTech
05.2023 - 05.2024
- Assists Customer Service in handling patient calls to complete swap-outs and troubleshoot the device.
- Responsible for submitting personal expenses each week to ensure quick turnaround times from ROM Tech’s Finance department.
- Work directly with senior management to ensure that department KPIs & goals are being met.
- Maintains strict confidentiality in compliance with DOH and HIPAA guidelines.
- Shows professionalism in all communications, both written and verbal, with co-workers, staff, patients, and physicians.
- Troubleshoots and identifies potential issues and resolution; engages others as necessary for follow-through.
- Assist with administration, scheduling, or remote onboarding responsibilities.
Orthopedic Tech/Cast
Campbell Clinic Orthopedics
04.2011 - 07.2021
- Applied and removed braces, casts and splints suture removal
- Assisted physicians in procedures, apply orthopedic braces & soft goods
- Ensured post-surgical supplies were available and administered
- Prepared Pre-Certs for specialize braces, sterilize instruments
- Input information in the computer systems.
- Transported patients throughout the clinic
- Answered phones
- Traveled to different locations to work.
- Stocked the cast rooms, ordered injection medications for the clinics.
Medical Assistant/GI Tech
LeBonheur Children’s Hospital
Memphis
09.2002 - 08.2012
- Prepared patients for examination procedures
- Recorded vitals and height/weight
- Interpreted clinical examinations and procedures
- Assisted doctors with clinical and medical procedures
- Assisted medical staff in educating patients and families
- Obtained laboratory samples and completed paperwork
- Floated to various specialties clinics such as: Surgery, GI, Urology & Ortho
- Applied & Removed cast & splints, suture removals
- Obtained vital signs
- Assisted in GI procedures & Surgery procedures
- Assisted with starting IV’s & collection of foreign body objects
- Ensured that the lab was fully stocked and ready each day for procedures
- Excellent Customer Service Representative
- Ensured the patient’s needs were taking care of and offered complimentary refreshments throughout the clinic.
Education
Professional Development - Medical Terminology, HIPAA Regulations, EEG, Vital Signs & Patient Monitoring, Phlebotomy, Injections, Patient Care, EKG, Team Player, Empathetic Care, Medication Administration, Advance knowledge of removing casts, splints and braces, Diagnostic Procedures, Scheduling appointments
Draughons Junior College
Memphis, TnSkills
- Medical Terminology
- HIPAA Regulations
- EEG
- Vital Signs & Patient Monitoring
- Phlebotomy
- Injections
- Patient Care
- EKG
- Team Player
- Empathetic Care
- Medication Administration
- Advance knowledge of removing casts, splints and braces
- Diagnostic Procedures
- Scheduling appointment
Timeline
Field Tech
RomTech
05.2023 - 05.2024
Office Manager
WEH Enterprises Inc
07.2017 - Current
Orthopedic Tech/Cast
Campbell Clinic Orthopedics
04.2011 - 07.2021
Medical Assistant/GI Tech
LeBonheur Children’s Hospital
09.2002 - 08.2012
Professional Development - Medical Terminology, HIPAA Regulations, EEG, Vital Signs & Patient Monitoring, Phlebotomy, Injections, Patient Care, EKG, Team Player, Empathetic Care, Medication Administration, Advance knowledge of removing casts, splints and braces, Diagnostic Procedures, Scheduling appointments
Draughons Junior College