Ivy Pollock Frannea
Summary
- Versatile and dynamic professional with a proven track record at Epic Balloons by Vanessa, enhancing customer satisfaction and team performance through exceptional service and leadership. Skilled in customer engagement and event coordination, adept at multitasking with a keen eye for detail. Demonstrated ability to improve operational efficiency and foster collaborative team environments.
- Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
- Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
Work History
Associate
Epic Balloons by Vanessa
05.2021 - Current
- Crafted varied balloon arrangements.
- Set up balloon columns and arches.
- Configured and positioned photo backgrounds.
Babysitter
Ivy Pollock Frannea
04.2017 - Current
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Shift Lead
Pet Supplies Plus
01.2022 - 12.2024
- Responded to and resolved customer questions and concerns.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Completed cash and credit card transactions accurately using POS software.
- Trained and mentored new employees to maximize team performance.
- Recommended suitable products to customers.
- Coordinated in-store event logistics.
Associate
Michaels Arts and Crafts
11.2021 - 12.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Assembled high-quality frames at the in-store framing station.
- Assisted customers with creating their dream frame for their memories.
Assistant Manger
Spirit Halloween
09.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Some College - Math Education
University of North Texas At Dallas
Dallas, TX09-2021
High School Diploma -
Woodrow Wilson High School
Dallas, TX05-2021
Skills
- Customer service
- Team collaboration
- Creative thinking
- Attention to detail
- Computer skills
- Multitasking and organization
- Communication
- Leadership qualities
- Cash handling
- Customer engagement
- Relationship building
- New hire training
- Order fulfillment
- Cross-functional teamwork
- Management support
- Event coordination
Accomplishments
- Supervised team of twenty-three staff members.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Cared for seven children ages twelve, ten, six and four.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Ran a successful at-home daycare facility for two years.
- Resolved product issue through consumer testing.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Full Professional
Interests
- Cooking
- Animal Care
- Playing Sports
- Hiking
- Dancing and music
- Passionate about balancing physical health with mental and emotional wellness
- Video Gaming
- DIY and Home Improvement/ Interior Design
- Knitting and Crocheting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Lead
Pet Supplies Plus
01.2022 - 12.2024
Associate
Michaels Arts and Crafts
11.2021 - 12.2021
Assistant Manger
Spirit Halloween
09.2021 - 11.2021
Associate
Epic Balloons by Vanessa
05.2021 - Current
Babysitter
Ivy Pollock Frannea
04.2017 - Current
Some College - Math Education
University of North Texas At Dallas
High School Diploma -
Woodrow Wilson High School
Similar Profiles
Lainey LoweLainey Lowe
Balloon artist at Festoon BalloonsBalloon artist at Festoon Balloons
Iliana J AmadorIliana J Amador
Owner at Balloons With ViewsOwner at Balloons With Views
Caitlin DenbleykerCaitlin Denbleyker
Owner & Balloon Stylist at Bleyker BalloonsOwner & Balloon Stylist at Bleyker Balloons