Ivyontie Corley
New York,NY
Summary
Dynamic professional with a proven track record at MedRite Urgent Care, excelling in customer service and accuracy. Skilled in insurance verification and data entry, I enhance patient experiences through effective problem-solving and organizational skills. Committed to compliance and efficiency, I thrive in fast-paced environments while maintaining high standards of care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Post Office
New York
11.2021 - Current
- Organized and directed mail sorting and routing processes to ensure timely delivery.
- Managed sorting machine operations to optimize mail processing efficiency.
- Oversaw maintenance of accurate records for mail processing activities to ensure compliance with postal regulations.
- Facilitated training sessions for new team members on effective mail handling techniques and safety protocols.
- Executed quality checks on sorted mail to uphold accuracy standards.
- Facilitated collaboration among team members to optimize workflows and enhance processing efficiency.
- Addressed customer inquiries regarding mail status to improve service satisfaction.
- Established organizational systems for sorting bins to enhance efficiency in locating mail items.
- Achieved consistent performance under pressure during peak mailing seasons while managing increased volumes effectively.
Patient Service Representative
MedRite Urgent Care
New York, NY
08.2022 - 08.2023
- Managed patient scheduling and appointment confirmation processes to optimize clinic operations.
- Streamlined data entry practices within electronic health record (EHR) systems to improve accuracy.
- Verified patient insurance eligibility and coverage, ensuring seamless access to essential services..
- Optimized appointment scheduling through effective software utilization.
- Directed front desk operations, ensuring organized and efficient patient and visitor interactions.
- Oversaw customer service inquiries through in-person, telephone, and email channels.
- Streamlined patient check-in and payment paperwork completion processes.
- Fostered and maintained constructive working relationships with patients and staff.
- Enhanced record-keeping practices for patient information, prioritizing confidentiality and compliance with HIPAA regulations.
- Provided outstanding customer service to patients by addressing inquiries and resolving concerns promptly.
Patient Registration Representative
Riverside Medical Group
Englewood, NJ
02.2021 - 08.2022
- Optimized patient intake processes to enhance registration efficiency and minimize wait times.
- Oversaw maintenance of accurate patient records utilizing electronic health record (EHR) systems.
- Guided new staff through registration protocols, ensuring a collaborative and knowledgeable team environment.
- Facilitated insurance verification for patients, enhancing overall satisfaction and reducing billing discrepancies.
- Facilitated collaboration with medical staff to swiftly address registration issues.
- Ensured patient confidentiality by strictly adhering to HIPAA regulations and safeguarding sensitive information.
- Executed process improvements to enhance accuracy in patient data entry.
- Oversaw compliance with healthcare regulations governing patient registration across all practices.
- Validated insurance coverage to ensure patient access to essential medical services.
Host/Server
Olive Garden Restaurant
New York, NY
10.2019 - 03.2020
- Oversaw reservation system management to enhance table turnover and guest flow efficiency.
- Facilitated training sessions for new hosts on operational procedures and customer service standards.
- Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
- Provided exceptional customer service by attentively addressing guest needs and promptly resolving issues.
- Facilitated team success by effectively communicating and collaborating with coworkers and management.
- Administered reservation system operations, ensuring prompt response to phone, and walk-in request to maximize scheduling effectiveness and kitchen productivity
- Optimized restaurant efficiency by managing an organized host stand, including menus, reservation logs, and seating charts.
- Cultivated positive first impressions for guests by delivering friendly greetings, maintaining professional attire, and expressing genuine enthusiasm for their visit
Education
High School Diploma - General Studies
Voyages Preparatory High School
Elmhurst, NY07.2017
Skills
- Problem-Solving Skills
- Customer Service
- Time Management
- Organizational Skills
- HIPAA Compliance
- Insurance Verification
- Registration and Scheduling
- Multitasking Abilities
- Data Entry Proficiency
- Electronic Health Records (EHR)
Accomplishments
Certification and Conflict Resolution Training
A workforce development initiative of the Mayor's office of Workforce Development, the ACADEMY
prepares candidates for careers in a variety of in-demand industries and focuses on sector-based skills
training and leadership development to enhance workplace performance and drive retention in this highly competitive region.
• Obtained full portfolio of security related certifications, 8 & 16 Hour Course Completion, CPR & AED Certification, Fire Guard Certification and Conflict Resolution training.
• Completed and ranked among the top 5% of student body in the completion of a high performance
(25) point career coaching module that included such topics as teamwork, time-management, work-life
balance, improving workplace performance, conflict resolution, problem solving and character building.
• In order to better understand a company's infrastructure, participated and lead a (4) person team in the creation of a fictional company that included a business plan, marketing concept and financial projections
Certification
Customer Service Certification
CPR Certification
BLS Certification
First Aid Certification
HIPPA Compliance Training Certification
Timeline
Patient Service Representative
MedRite Urgent Care
08.2022 - 08.2023
Mail Processing Clerk
United States Post Office
11.2021 - Current
Patient Registration Representative
Riverside Medical Group
02.2021 - 08.2022
Host/Server
Olive Garden Restaurant
10.2019 - 03.2020
High School Diploma - General Studies
Voyages Preparatory High School