Ivy Rose McDaniel
Covington,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in quality, speed and process optimization. Articulate, energetic, organized and dependable; Demonstrating success at managing multiple priorities with a positive attitude and bubbly personality. Quick to learn and always open to constructive criticism never shying away from an opportunity to improve and grow.
Overview
3
3
years of professional experience
Work History
Server
The Emery
03.2023 - Current
- Connect with every guest to provide individual guest experience
- Stay up to date on current menu items and their ingredients and informed on whether or not restaurant is missing any items
- Increase sales utilizing upselling techniques, with thorough knowledge of menu items, and by anticipating guests' needs and desires
- Maintain clean and orderly dining area for enjoyable guest experience
- Assist in re-organizing and standardizing processes to make them more efficient
Logistics Coordinator
Total Quality Logistics Inc.
08.2021 - 03.2023
- Reduced transportation costs by negotiating favorable contracts with carriers
- Remained in compliance with industry regulations, reducing risk of fines or penalties
- Trained new employees on logistics procedures, market trends, and negotiating techniques
- Handled 100+ calls per day, maintaining composure under pressure while providing exceptional service
- Adapted quickly to constant changes in: technologies/tools, environment, expectations, job assignments, and standard processes
Accessioner III
Gravity Diagnostics
11.2020 - 07.2021
- Maintained clean and organized work area during pandemic to ensure no contamination or spread while handling corona virus specimens
- Ensured accurate data entry by meticulously reviewing patient information and test coding
- Demonstrated exceptional attention to detail when verifying patient demographics, order accuracy, and specimen integrity before accessioning samples
- Became part of specialized team dedicated to resolving billing issues when pertaining to inaccurate health insurance information
Education
High School Diploma -
Campbell County High School
Alexandria, KY05.2010
Skills
- Call Center Operations
- Account Management
- Payment Processing
- Documentation and Reporting
- Data Entry
- Customer Support
- 77 WPM
- Problem Solving
- Adaptability
- Positive Attitude
- Telephone Etiquette
- Conflict Resolution
Timeline
Server
The Emery
03.2023 - Current
Logistics Coordinator
Total Quality Logistics Inc.
08.2021 - 03.2023
Accessioner III
Gravity Diagnostics
11.2020 - 07.2021
High School Diploma -
Campbell County High School
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