Ixcel Orozco
Ocoee,FL
Summary
Dynamic Shift Lead with a proven track record at Walgreens, excelling in customer service and employee training. Expert in inventory management and team motivation, I enhanced customer satisfaction rates and optimized staffing efficiency. Committed to operational excellence, I implemented strategies that improved store performance and maintained high safety standards.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
1669 East Silver Star Rd
11.2024 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated shift schedules to optimize staffing and maximize efficiency.
- Resolved customer inquiries and complaints to enhance satisfaction rates.
Shift Lead
Burger King
1745 East Silver Star Rd
12.2022 - 11.2024
- Conducted regular audits of cash registers for accuracy and accountability.
- Implemented promotional displays to boost sales and improve store appearance.
- Collaborated with management to develop strategies for operational improvements.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Light Christian Academy
1450 Citrus Oaks Ave, Ocoee, FL 3476105.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff motivation
- Knowledge sharing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
11.2024 - Current
Shift Lead
Burger King
12.2022 - 11.2024
High School Diploma -
Light Christian Academy