Ixchel C. Pasovoi

• Won the 2020 Allstate Commitment to Excellence Award.
• Generated approximately $145,000- $160,000 worth of business per year for the Agents portfolio.

• Obtained referrals through client rapport.

• Designed and implemented the first Agency Training Manual.
• Supervised day-to-day operations to meet performance. quality and service expectations.
• Generated New Business by outbound calls.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Screened resumes/candidates for the Agency Owner.

• Traveled to both locations to train new team members.
• Generated up to 120,000 dollars of sales in new business.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and inquiries via phone, email and, in-person communication.

• Attended seminars on behalf of the Agent.

• Responsible for answering phone calls, scheduling appointments.
• Coordinating all certified mail documents.
• Handled cash transactions and maintained sales and payments records accurately.
• Responsible for organizing files and client paperwork/evidence.
• Translated/interpreted for Spanish speaking clients.
• Drafted letters of Representation of clients for the court hearing.
• Acted as a Service Representative for clients, providing customer service for their needs as a client.
• Responsible for adjourning case dates and filing other motions with the court.

• Contacting insurance providers for coverage details.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Administrative work, including sending faxes, filing, organizing files.
• Responsible for recording incident reports and filling in diagnosis.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Responsible for answering phone calls, and calling patients to remind them of appointments.