Iya Upsher
Bloomington
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Specialty Attractions Ropes Team Lead
Mall of America
Bloomington, MN
03.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Maintained daily inventory to facilitate successful material distribution.
- Developed strategies to increase team productivity and improve customer service levels.
Specialty Attractions Ropes Associate
Mall of America
Bloomington, MN
06.2022 - 03.2023
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked sales floor and assisted in product movement and merchandising plans.
Sales Associate
Party City
Bloomington, MN
01.2022 - 06.2022
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
John F. Kennedy High School
Bloomington, MN06-2020
Skills
- Coaching and Mentoring
- Workplace Safety
- Complaint resolution
- Marketing knowledge
- Stock control
- Stress Tolerance
Timeline
Specialty Attractions Ropes Team Lead
Mall of America
03.2023 - Current
Specialty Attractions Ropes Associate
Mall of America
06.2022 - 03.2023
Sales Associate
Party City
01.2022 - 06.2022
High School Diploma -
John F. Kennedy High School
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