Iyana Gamble
Columbia,SC
Summary
Dynamic professional with a proven track record at Nordstrom Rack, enhancing operational efficiency and team performance. Expert in staff supervision and customer service, demonstrated through strategic leadership and excellent hospitality service expertise. Achieved significant shrinkage reduction and fostered a culture of achievement, showcasing both hard and soft skills critical for business growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Nordstrom Rack
Columbia, SC
03.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Sales Associate
Nordstrom Rack
Columbia, SC
06.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Warehouse Worker
Amazon
West Columbia, SC
11.2020 - 01.2022
- Fulfill orders
- Process outbound shipments
- Work with a team of 20+
Waitress
Hwy 55 Burgers Shakes & Fries
Irmo, SC
10.2017 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts..
Education
Associates - Marketing
Midlands Technical College
West Columbia, SCSkills
Staff supervision
Training
Customer service
Upselling techniques
Timeline
Assistant Manager
Nordstrom Rack
03.2023 - 08.2024
Sales Associate
Nordstrom Rack
06.2022 - 03.2023
Warehouse Worker
Amazon
11.2020 - 01.2022
Waitress
Hwy 55 Burgers Shakes & Fries
10.2017 - 08.2020
Associates - Marketing
Midlands Technical College