Summary
Overview
Work History
Education
Skills
Timeline
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Iyana Mims

Houston ,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Pcp For Life
01.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Confirmed or rescheduled appointments ,informed patients on lab results and/or doctors orders.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Tier 1 Technical Support Representative

Asurion
05.2019 - 11.2021
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and maintained courteous and effective working relationships.

Childcare Worker

Heavenly Hands
08.2016 - 03.2019
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Promoted good behavior with positive reinforcement methods.

Warehouse Associate

FedEx
06.2012 - 07.2016
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update system.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Entered quantity received against purchase order in computer system.
  • Compared received packages against shipping documents.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory control, such as counting and stocking merchandise.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Education

High School Diploma - General Studies

Westfield High School
Houston, TX
06.2012

Skills

  • Electronic Health Records Systems
  • Diagnostic Codes
  • Patient Registration
  • Demographics Information
  • De-Escalation Techniques
  • Responding to Technical Questions
  • Desktop Support
  • Material Handling
  • Loading and Unloading
  • Inventory Organization
  • Activities Leadership
  • Foundational Knowledge
  • Child Nutrition

Timeline

Patient Access Representative

Pcp For Life
01.2022 - Current

Tier 1 Technical Support Representative

Asurion
05.2019 - 11.2021

Childcare Worker

Heavenly Hands
08.2016 - 03.2019

Warehouse Associate

FedEx
06.2012 - 07.2016

High School Diploma - General Studies

Westfield High School

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Iyana Mims