Friendly and solution-oriented Customer Service Professional with over 5 years of remote support experience. Proven ability to manage customer inquiries, resolve issues efficiently, and ensure customer satisfaction in fast-paced environments. Tech-savvy, organized, and experienced with virtual communication tools and problem-solving. Seeking a fully remote customer service role to leverage my communication skills and passion for helping others.
Hi, I’m
Iyana Northington
Statesboro,GA
Summary
Overview
6
years of professional experience
Work History
Freelance / Work from Home
Remote Customer Service Representative
01.2024 - Current
Job overview
- Assisted customers with account setup and technical troubleshooting
- Scheduled appointments and provided follow-up instructions
- Delivered high-level customer support via phone and email in a home-based environment
- Resolved escalated issues with professionalism and empathy
Belk – Estée Lauder Counter Manager
Counter Manager
01.2023 - 05.2025
Job overview
- Delivered personalized customer service and makeup consultations
- Managed inventory and organized product displays
- Led “Gift With Purchase” campaigns and upsold beauty products
- Trained customers in skin care routines and foundation matching
Bealls Outlet – Sales Associate
01.2023 - 01.2025
Job overview
- Processed purchases, returns, and exchanges at POS
- Provided friendly and helpful service on the sales floor
- Maintained inventory levels and organized merchandise
Walmart – Sales Associate
01.2022 - 01.2023
Job overview
- Operated registers and managed cash
- Replenished merchandise and supported store cleanliness
- Responded to customer needs in a fast-paced retail environment
Rue21 – Sales Associate
01.2021 - 01.2023
Job overview
- Provided floor support, processed transactions, and restocked items
- Handled returns and assisted with customer product selection
Love’s Travel Stop – Restaurant Associate
01.2020 - 01.2021
Job overview
- Delivered food service with a focus on speed and customer satisfaction
- Operated POS system and supported kitchen prep
Education
Thomson High SchoolThomson, GA
High School Diploma
University Overview
- 4 years in ROTC, 2 years as Athletic Trainer
- Track & Field Athlete
Skills
- Remote Customer Support & Phone Etiquette
- Conflict Resolution & Empathy
- Inventory Restocking & Visual Merchandising
- Makeup & Beauty Product Knowledge
- Fast Learner Adaptable Reliable
- Retail marketing
- Scheduling
- Retail sales customer service
- Product knowledge
- Product promotion
- Paperwork processing
- Customer service
- Documentation
- Positive and professional
- Call center experience
- Creative problem solving
- Adaptability and flexibility
Awards
Awards
ROTC Leadership Medal, Drama Performance Participation, 1st & 2nd Place in ROTC Drill Competitions and Track EventsTimeline
Remote Customer Service Representative
Freelance / Work from Home
01.2024 - Current
Counter Manager
Belk – Estée Lauder Counter Manager
01.2023 - 05.2025
Bealls Outlet – Sales Associate
01.2023 - 01.2025
Walmart – Sales Associate
01.2022 - 01.2023
Rue21 – Sales Associate
01.2021 - 01.2023
Love’s Travel Stop – Restaurant Associate
01.2020 - 01.2021
Thomson High School
High School Diploma
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