Iyana Rose
Chandler,ARIZONA
Summary
Dynamic and detail-oriented professional with a proven track record at QuikTrip, excelling in customer satisfaction and cash handling. Recognized for enhancing service quality and reducing data entry errors through effective prioritization and patience. Committed to creating positive experiences and fostering repeat business in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Clerk
QuikTrip
02.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Usher
Harkins Theaters
09.2022 - 12.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
Cashier
Church's Chicken
11.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma - General Studies
Pathways in Education
Phoenix, AZ10.2024
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Customer service
- Patience and composure
- Customer complaint resolution
- Cash register operation
- Guest services
Timeline
Clerk
QuikTrip
02.2023 - Current
Usher
Harkins Theaters
09.2022 - 12.2022
Cashier
Church's Chicken
11.2021 - 05.2022
High School Diploma - General Studies
Pathways in Education
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