Iyanna Washington
Summary
Dynamic customer service professional with experience at Tableau, excelling in effective multitasking and enhancing store efficiency. Proven ability to manage cash transactions accurately while providing a warm, welcoming atmosphere. Skilled in phone etiquette and demonstrating patience and empathy, ensuring a positive experience for all customers.
Overview
6
6
years of professional experience
Work History
Hostess
Tableau
04.2023 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Store Manager
McDonald's
09.2022 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cashier
Center Plate
05.2019 - 09.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor - Accounting
Upper Iowa University
Fayette, IA05.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Tableau
04.2023 - 05.2025
Assistant Store Manager
McDonald's
09.2022 - 04.2023
Cashier
Center Plate
05.2019 - 09.2022
Bachelor - Accounting
Upper Iowa University