Iyonna Colley
San Diego,CA
Summary
As a seasoned Information Systems Technician with the US Navy, I excelled in enhancing network integrity and user productivity through expert system diagnostics and proactive technical troubleshooting. My leadership in streamlining helpdesk processes significantly improved end-user satisfaction, showcasing my technical acumen and commitment to exceptional customer service.
Overview
4
4
years of professional experience
Work History
Information Systems Technician
US Navy
09.2021 - 09.2025
- Performed routine maintenance tasks resulting in stable and secure systems.
- Implemented security protocols, safeguarding network integrity and protecting sensitive data.
- Delivered comprehensive user support resulting in enhanced user experience.
- Administered networks for secure and efficient operations.
- Provided on-site and remote support to address real-time technical issues and inquiries.
- Managed hardware and software updates, minimizing downtime and improving user productivity.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
Education
High School Diploma -
Booker T Washington High School
Tulsa, OK05-2021
Skills
- Network configuration
- System diagnostics
- Technical Troubleshooting Expertise
- End user support
- Hardware and software maintenance
- Software installation
- Equipment setup
- Application support
- Incident management
- Equipment maintenance
- Systems administration
- Server management
Accomplishments
- Served 4 years, active duty in the US Navy, E-5 Second Class Petty Officer.
- Supervised team of 30 team members as work center supervisor.
Affiliations
- US Navy
Timeline
Information Systems Technician
US Navy
09.2021 - 09.2025
High School Diploma -
Booker T Washington High School
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