Izabel Whaley
Rockford
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Publix and Sakura Bistro. Demonstrates exceptional time management and team collaboration abilities, significantly improving service delivery. Known for maintaining high accuracy in transactions and fostering repeat business through excellent customer relationships. Showcases a blend of empathy and efficiency, ensuring superior guest experiences.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress/Hostess
Sakura Bistro
12.2021 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
No Degree -
Central Alabama Community College
Alexander City, ALHigh School Diploma -
Coosa Central High School
Hanover, AL05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
Timeline
Cashier
Publix
10.2024 - Current
Waitress/Hostess
Sakura Bistro
12.2021 - 04.2024
No Degree -
Central Alabama Community College
High School Diploma -
Coosa Central High School
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