Proven track record at driving a 20% increase in sales through strategic planning and team development. Expert in CRM and customer engagement, enhancing satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Legend Motors
Waterford, MI
01.2026 - Current
Drove showroom performance by mentoring and motivating sales staff, implementing structured sales processes, and reinforcing accountability to achieve stronger revenue results.
Evaluated local market conditions and buyer preferences to guide inventory selection, pricing approaches, and improvements in finance and service customer satisfaction.
Boosted overall sales production by 25% by strengthening lead follow-up practices, improving conversion rates, and delivering a seamless, customer-focused purchasing experience.
Sales Manager
Legend Motors
Waterford, MI
06.2023 - Current
Led sales team to exceed targets through strategic planning and effective coaching.
Analyzed market trends to refine product offerings and improve finance and service satisfaction
Consistently exceeding sales targets by 20% through effective lead management and customer engagement.
BDC Representative
Mitsubishi
Waterford, MI
01.2023 - 05.2023
Utilized CRM software to track leads and follow up with potential customers, improving lead conversion rates.
Provided product knowledge support to customers, facilitating informed purchasing decisions during interactions.
Assisted in coordinating approximately 30 service appointments, optimizing scheduling for efficiency and customer convenience.
Education
Bachelor of Arts - Communications
Albion College
Albion, MI
05.2023
Skills
Customer Relationship Management (CRM)
Team Training & Development
Automotive Product Knowledge
Goals and performance oriented
Accomplishments
Named "Top Sales Manager at Legend Motors" in 2024.
Increased monthly dealership revenue by 20% through team training and optimized sales processes.