Izabella Marsh
Tulsa,OK
Summary
Continue to gain job skills while in college. I am looking forward to contributing to and forming a lasting relationship with an employer.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Whole Food Market
Tulsa, OK
03.2025 - Current
- Trained new team members on customer engagement techniques and efficient cash register operations.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply. As well as count all the tills and safe daily
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Analyzed team metrics to recognize high performers and provide constructive feedback.
- Developed and implemented Excel spreadsheets to streamline file organization and tracking processes.
- Ordered supplies for store, including chemicals and back-of-house items used daily. Maintained accurate inventory records to support operational efficiency.
Permanent Educator
LULULEMON
Tulsa, Oklahoma
08.2022 - Current
- As a current member of the Lululemon team, I have had the privilege of serving as an educator, where I’ve honed my skills in providing exceptional customer experiences and fostering connections within our community.
- I am proficient in back-of-house operations, expo duties, and floor management, gained through my experience as an educator.
- As well as demonstrate ability to engage with guests, understand their needs, and provide personalized recommendations to enhance their shopping experience.
- I am involved in store events and community initiatives, showcasing my dedication to promoting brand awareness and building meaningful connections.
Brand Ambassador
AERIE
Tulsa, Oklahoma
03.2022 - 08.2022
- In my role as a Brand Ambassador at Aerie, I took pride in embodying the essence of the brand, fostering brand recognition, and cultivating meaningful connections with our daily guests.
- My responsibilities included warmly greeting customers upon their arrival and employing insightful discovery questions to ascertain their needs.
- Whether assisting with bra fittings or guiding them through selecting the perfect outfit, I provided personalized support in the fitting room.
- By delivering attentive service and fostering a positive environment, I aimed to leave every guest with not only a fulfilling shopping experience but also a boosted sense of self-confidence.
Seasonal Educator
LULULEMON
Tulsa, Oklahoma
10.2021 - 01.2022
- Educate customers on the fabrics, features, fit and function of the product, catering to their needs.
- I would receive restock and put it back on the floor.
- I would also prepare restock by tagging, folding/hanging clothes, answering the phone, helping customers in fitting room, hemming customer clothes if needed, and ringing up people at the register.
- Collaborated with the inventory team to optimize stock levels and streamline replenishment processes.
Customer Service
Jenks Baseball Field Concession
Jenks, Oklahoma
03.2020 - 07.2021
- My dual responsibilities encompassed operating the cashier station with precision and efficiency, seamlessly processing customer orders with a keen attention to detail.
- Additionally, I assumed the vital role of swiftly fulfilling customers' needs by procuring their food and other essential items, ensuring their complete satisfaction.
- In instances of understaffing, I adeptly managed both tasks concurrently, demonstrating flexibility and resourcefulness to uphold seamless operations and exceptional service standards.
Education
Diploma -
Jenks High School
Jenks, OK05.2021
Skills
- Customer Service
- General computer knowledge
- Communication – verbal & written
- Ability to work independently
- Responsible & Dependable
- Problem solving & decision-making skills
- Fast learner
- Always optimistic
- Workflow management
- Time management
- Organized
- Flexible work schedule
Timeline
Front End Supervisor
Whole Food Market
03.2025 - Current
Permanent Educator
LULULEMON
08.2022 - Current
Brand Ambassador
AERIE
03.2022 - 08.2022
Seasonal Educator
LULULEMON
10.2021 - 01.2022
Customer Service
Jenks Baseball Field Concession
03.2020 - 07.2021
Diploma -
Jenks High School
Activities
I enjoy learning & being active in my community by volunteering. In my free time I enjoy reading, listening to music, cooking, painting/drawing, & decorating.