Izabella Yambo
Bayonne,NJ
Summary
Proven team collaborator and adept in customer service, demonstrated through impactful roles at Food Lion, Bubba's 33, and Freddy's Frozen Custard & Steakburgers. Excelled in fast-paced environments, enhancing customer satisfaction and loyalty with exceptional cash handling and communication skills. Achieved high accuracy levels in transactions, showcasing a commitment to work ethics and attention to detail.
Overview
2
2
years of professional experience
Work History
Cashier
Food Lion
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Host
Bubba's 33
10.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Line Cook
Freddy's Frozen Custard & Steakburgers
12.2022 - 10.2023
- Handled multiple orders at once during busy times, making sure they were accurate to keep customers happy and coming back for more.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Biology
New Jersey City University
Jersey City, NJ06.2028
Skills
- Customer Service
- Work Ethics and Integrity
- Patience and Empathy
- Money Handling
- Cash Register Operation
- Written and verbal communication
- Adaptable to change
- Team Collaboration
- Effective Time Management
- Attention to Detail
- Time Management
Timeline
Cashier
Food Lion
05.2024 - 08.2024
Host
Bubba's 33
10.2023 - 03.2024
Line Cook
Freddy's Frozen Custard & Steakburgers
12.2022 - 10.2023
Bachelor of Science - Biology
New Jersey City University
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