Izabeth Ramirez
Madera,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Arco Ampm. Skilled in negotiation and conflict resolution, alongside adept time management. Excelled in multitasking, ensuring high-quality service delivery and resolving disputes promptly. Demonstrates strong organizational and communication abilities, significantly improving operational efficiency. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Arco Ampm
Selma, CA
07.2020 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Dispatcher
Diamond Communication INC
Madera, CA
02.2016 - 01.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
Housekeeping Team Leader
Hampton Inn By Hilton
Madera, CA
07.2011 - 12.2015
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
Education
High School Diploma -
Selma Adult School
Selma, CA05-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Negotiation and Conflict Resolution
- Documentation And Reporting
- Staff Training
- Scheduling and Coordinating
- Customer Relationship Management (CRM)
Certification
SERVSAFE MANAGER
ARCO FRANCHISE
Arco Franchise Training
Provides new franchisees with the knowledge and skills they need to run their business successfully.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Arco Ampm
07.2020 - 09.2024
Dispatcher
Diamond Communication INC
02.2016 - 01.2018
Housekeeping Team Leader
Hampton Inn By Hilton
07.2011 - 12.2015
High School Diploma -
Selma Adult School