Izamar Estrada
Bronx,NY
Summary
Dynamic front desk receptionist with proven expertise at Friends and Family Homecare, excelling in customer service and office organization. Recognized for enhancing workflow efficiency and maintaining confidentiality. Skilled in managing high-volume inquiries while delivering exceptional service, ensuring a welcoming environment and seamless operations. Strong attention to detail and effective communication drive customer satisfaction.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Friends and Family Homecare
New York, NY
03.2018 - 05.2025
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Restaurant Hostess
Mi Palenque Restaurant
Bronx NY
11.2014 - 03.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Front Desk Receptionist
MBD Housing
New York, NY
06.2012 - 11.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
Grace Outreach
Bronx NY 2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- Front office management
- Work prioritization
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Front Desk Receptionist
Friends and Family Homecare
03.2018 - 05.2025
Restaurant Hostess
Mi Palenque Restaurant
11.2014 - 03.2017
Front Desk Receptionist
MBD Housing
06.2012 - 11.2014
GED -
Grace Outreach