Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

JAALIYAH MCKNIGHT

New Orleans,LA

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Summary

Motivated Medical Administrative Assistant with strong experience in customer service and patient interaction. Skilled in managing appointment scheduling, check-ins, and maintaining accurate medical records. Committed to enhancing patient experiences through effective communication and administrative support.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Ochsner Baptist
New Orleans, Louisiana
05.2025 - 04.2026
  • Provide front desk support by assisting patients with check-in
  • Answer calls and direct inquiries to appropriate departments
  • Collecting Copays and Prepayments
  • Assisted with customer requests and answered questions to improve satisfaction.

Receptionist

Texas Clinic
06.2023 - 03.2025
  • Managed patient check-in and appointment scheduling
  • Handled incoming calls and front desk inquiries
  • Supported daily clinic operations with strong customer service
  • Greeted patients and visitors warmly to create a welcoming environment.
  • Scheduled patient appointments using clinic management software efficiently.
  • Maintained accurate patient records and updated information as needed.
  • Managed multi-line phone system, directing calls to appropriate staff members.

Pro Services Specialist

Home Depot
New Orleans, Louisiana
04.2021 - 03.2023
  • Assisted customers with product selection and project planning.
  • Coordinated special order processes for custom products and services.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels to ensure product availability for customers.

Subway
01.2019 - 03.2020
  • Prepared food orders according to customer requests
  • Delivered fast and friendly customer service in a high-volume setting
  • Operated cash register and ensured order accuracy

Education

Diploma -

Warren Easton Charter High School

Diploma - Medical Administrative Assistant

Ultimate Medical Academy

Skills

  • Patient Registration
  • Appointment scheduling
  • Patient check-in
  • Patient check-out
  • Data Entry
  • Insurance Verification
  • Payment processing
  • Medical Billing Knowledge
  • Medical Terminology
  • HIPAA Compliance
  • Medicare
  • Medicaid
  • Critical thinking
  • Problem-solving
  • Attention to detail
  • Active listening
  • Verbal and written communication
  • Medicaid
  • Insurance Verification

Timeline

Patient Access Representative

Ochsner Baptist
05.2025 - 04.2026

Receptionist

Texas Clinic
06.2023 - 03.2025

Pro Services Specialist

Home Depot
04.2021 - 03.2023

Subway
01.2019 - 03.2020

Diploma -

Warren Easton Charter High School

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
JAALIYAH MCKNIGHT