JAAVON HOUSTON
Richfield,MN
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Receptionist
THE PILLARS OF SHOREWOOD LANDING
SHOREWOOD , MN
11.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Member Service Representative
BUILDING TRADES CREDIT UNION
BLOOMINGTON, MN
05.2019 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Member Service Representative
MY CREDIT UNION
BLOOMINGTON, MN
04.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed and updated accounts for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Loan Document Specialist
WELLS FARGO
MINNEAPOLIS, MN
12.2016 - 02.2017
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Deli Clerk
LAKEWINDS FOOD CO-OP
RICHFIELD, MN
09.2016 - 12.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Billing Specialist
TRAVELLIANCE
BLOOMINGTON, MN
12.2015 - 06.2016
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Used data entry skills to accurately document and input statements.
Education
No Degree - Occupational Therapy
St. Catherine University
Saint Paul, MN02.2012
Skills
- Microsoft Office
- Customer Service
- Data Entry
- Flexible and Adaptable
- Collaboration
- Teambuilding
- Conflict Resolution
- Decision Making
- Self-Motivated
- Active Listening
Timeline
Receptionist
THE PILLARS OF SHOREWOOD LANDING
11.2019 - 11.2021
Member Service Representative
BUILDING TRADES CREDIT UNION
05.2019 - 11.2019
Member Service Representative
MY CREDIT UNION
04.2017 - 05.2019
Loan Document Specialist
WELLS FARGO
12.2016 - 02.2017
Deli Clerk
LAKEWINDS FOOD CO-OP
09.2016 - 12.2016
Billing Specialist
TRAVELLIANCE
12.2015 - 06.2016
No Degree - Occupational Therapy
St. Catherine University
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