Dynamic, results-oriented professional with a proven track record in customer service and inventory management at renowned establishments such as Walmart, KFC, and Dollar General. Recognized for exceptional communication skills and a strong work ethic, consistently ensuring high accuracy in transactions that enhance customer satisfaction and drive business success. Expertise in multitasking and organizational strategies fosters efficient operations, maintaining a well-stocked sales floor that facilitates an effortless shopping experience for diverse clientele. Committed to reliability and collaboration with management, contributing to a positive work environment and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
KFC/ Long Johns Silver
2059 FM-2920 W Spring, TX 77388
07.2024 - 01.2026
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Supervised daily operations of cashier team, ensuring efficient transaction processing and customer service.
Trained new cashiers on point-of-sale systems and customer interaction best practices.
Implemented process improvements that enhanced checkout speed and reduced customer wait times.
Coordinated scheduling for cashier staff, optimizing coverage during peak hours to maximize service efficiency.
Monitored team performance, providing feedback and support to encourage professional development among cashiers.
Collaborated with management to identify training needs, developing targeted sessions to address skill gaps within the team.
Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Contributed to storewide initiatives aimed at increasing revenue and enhancing the customer experience.
Reduced cashier errors by implementing comprehensive training programs for new hires.
Overnight Stocker
Walmart
New Orleans, LA
02.2023 - 03.2024
Managed inventory replenishment, ensuring shelves remained fully stocked and organized.
Operated pallet jacks and forklifts to efficiently transport merchandise throughout the store.
Collaborated with team members to optimize stocking processes and enhance workflow efficiency.
Conducted regular quality checks on products, maintaining high standards of freshness and safety.
Coordinated with department managers to prioritize stock placement based on sales trends.
Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Stocker
Dollar General
5700 Crowder Blvd New Orleans, LA 70127
01.2023 - 07.2023
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Maintained effective team member communication.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Improved customer satisfaction by promptly locating items and providing product information.
Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Greeted store customers and discussed needs.
Assisted customers with special requests, enhancing their shopping experience at the store.
Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Stocked shelves to match planogram images and instructions.