Summary
Education
Skills
Timeline
Work History
Accomplishments
References
Overview
Hi, I’m

JABRIE CUTTINO

Ellenwood,GA
JABRIE CUTTINO

Summary

  • Filing & Data Archiving
  • Telephone Reception
  • General Accounting
  • Problem Solving
  • Computer Operations

Seasoned Account Specialist bringing 10 years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Education

Sanford Brown College

Medical Billing and Coding
01.2014

University Overview

GPA: 3.94

American InterContinental University
Atlanta, GA

Some College (No Degree) from Business Administration

University Overview

  • Kappa Beta Delta Honors Society Recipient
  • June 2023 - current - Dean's List
  • June 2023- current - Honor Roll
  • 3.96GPA
  • Top Ranked 10%

Skills

  • Billing Issue Resolution
  • Account Administration
  • Account Investigations
  • Customer Engagement
  • Due Diligence
  • Reporting Skill
  • Recordkeeping Abilities
  • Schedule Coordination
  • Microsoft Office Proficiency

Timeline

Accounts Specialist
Block Party Entertainment
07.2017 - Current
Patient Service Representative
Atlanta Gastroenterology Associates, LLC
02.2017 - 05.2017
Patient Account Coordinator
Peachtree Orthopedic Clinic
10.2014 - 03.2016
Sanford Brown College
Medical Billing and Coding
American InterContinental University
Some College (No Degree) from Business Administration

Work History

Block Party Entertainment
Duluth, GA

Accounts Specialist
07.2017 - Current

Job overview

  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Recommended and implemented solutions based on issue analysis and business implications.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Operated register, handled cash and processed credit card transactions.
  • Implemented and followed up on sales directives from management.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.

Atlanta Gastroenterology Associates, LLC
Atlanta, GA

Patient Service Representative
02.2017 - 05.2017

Job overview

  • Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
  • Maintains and updates information on physicians’ schedules
  • Collects and records accurate patient information
  • Ensures all applicable procedures are scheduled properly
  • Ensure all applicable ancillary services are scheduled
  • Mails/Emails information packets to patients who are new to the practice
  • Answers incoming calls in a timely and efficient manner; address questions regarding patient appointments and requests for information from referring providers
  • Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures; distributes or mail preps for procedures
  • Preps and scan paper charts retrieved from off-site storage into Greenway
  • Performs Quality Check on each scanned chart to ensure accuracy in scanning and filing
  • Enters prescription refills request into Greenway for physician approval
  • Participate in any ongoing customer service training as directed by Patient Service Manager
  • Any other duties and/or special projects as assigned.

Peachtree Orthopedic Clinic
Atlanta, GA

Patient Account Coordinator
10.2014 - 03.2016

Job overview

  • Point of Service Collections
  • Charge Capture responsibility to include missing charges/tickets
  • Encounter completion and resolved eligibility edits/errors
  • Handle patient billing and patient balance inquiries
  • Timely and appropriate resolution of all assigned accounts for third party payors and /or patients with the purpose of managing account receivables balances
  • Identify and communicate AR trends, denial issues or irregularity impacting resolution of AR or daily production workflow to supervisor and other team members and recommend resolution
  • Responsible for accurate and timely charge capture for clinic and hospital based services
  • Maintains up-to-date knowledge of third party billing and reimbursement, clinic’s financial policies and industry knowledge
  • Completes annual compliance and regulatory requirements as applicable
  • Performs other necessary duties as required by the clinic.

Accomplishments

Accomplishments
  • Member of Kappa Beta Delta Honors Society
  • Avoiding Medicare Fraud Certificate
  • Uniform Billing Certificate

References

References

Available Upon Request

Overview

9
years of professional experience

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JABRIE CUTTINO