Jace Dunn
Joplin,MO
Summary
Dynamic sales professional with extensive experience at T-Mobile, excelling in customer service and relationships. While I was under employment with T-Mobile, I achieved 27 5 star reviews in 2 months. I was heavily recommended by many of my customers for my services by going above and beyond, providing the customer with their needs. I also beat every other employee in sales with those recommendations by achieving 21 new lines in one month (most were from uscellular). I have had my manager refer me as her superstar employee too. I have had one month where my accessories sales were over 3100$.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Joplin, MO
01.2025 - Current
- Provided expert product knowledge to customers, enhancing their understanding of mobile technology and services.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted in training new team members on sales techniques and product features.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform customer recommendations.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Conducted inventory management tasks, ensuring accurate stock levels and product availability for customers.
- Utilized point-of-sale systems efficiently to process transactions and manage customer accounts.
- Contributed to promotional events, driving customer engagement and increasing brand visibility within the community.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
US Cellular Wireless
Joplin, MO
01.2025 - 11.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
WADES RV
Joplin, MO
11.2023 - 04.2024
- Assisted customers in selecting RVs based on preferences and needs.
- Maintained product knowledge to effectively address customer inquiries.
- Processed sales transactions accurately and efficiently using point-of-sale system.
- Collaborated with team members to ensure a seamless customer experience.
- Supported inventory management by organizing merchandise and tracking stock levels.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to changing sales strategies and promotions to meet customer demands.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Joplin RV
Joplin, MO
03.2023 - 09.2023
- Contributed to store cleanliness and organization to create an inviting atmosphere for customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver/ Assistant Credit Manager
Rent A Center Warehouse & Retail Store
Joplin, MO
08.2021 - 03.2023
- Trained new staff on safety procedures, equipment usage, and customer service protocols.
- Monitored vehicle conditions, reporting maintenance needs to ensure safety compliance.
- Collaborated with team members to enhance workflow and minimize delays during deliveries.
- Organized inventory within warehouse, maintaining cleanliness and efficiency of storage areas.
- Assisted drivers in loading and unloading merchandise, ensuring safe handling and delivery.
- Implemented organizational improvements that streamlined inventory management processes.
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
- Kept warehouse and associated outside areas neat and clean.
Education
High School Diploma -
Webb City High School
Webb City, MO05-2019
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Accessibility standards compliance
- Real-time communication features
- Customer service
- Payment processing
- Relationship building
- Building customer loyalty
- Cash handling
- Positive customer engagement
- Sales and promotions
- Product demonstrations
- Decision-making
- Merchandising and display
- Customer needs assessment
- Store opening and closing
- Exceeding customer expectations
- Retail merchandising
- Safety and cleanliness standards
- Cash drawer management
- Friendly and helpful
- Store policies and procedures
- Purchase packaging
- Sales floor organization
Timeline
Mobile Expert
T-Mobile
01.2025 - Current
Sales Associate
US Cellular Wireless
01.2025 - 11.2025
Sales Associate
WADES RV
11.2023 - 04.2024
Sales Associate
Joplin RV
03.2023 - 09.2023
Delivery Driver/ Assistant Credit Manager
Rent A Center Warehouse & Retail Store
08.2021 - 03.2023
High School Diploma -
Webb City High School