MICHELLE THOMAS
Valley Stream,NY
Overview
21
21
years of professional experience
Work History
Office Assistant 2
Kingsboro Psychiatric Center, NY State Office of Mental Health
11.2024 - Current
- Provide and maintain confidential secretarial services; data entry, prepare travel vouchers, update schedules and calendars and other confidential material.
- Transcribe dictation of correspondence, take notes and minutes at meetings, proofread material for accuracy and correct grammar.
- Update excel spreadsheets for data accuracy; manage visitors, answer phones and email correspondence.
- Provide contracted employees with procedures, policies, attendance rules, and orientation schedules.
- Function as an overall manager over a central clerical office.
Sr. Employment Security Clerk
NY State Department Of Labor
06.2021 - 09.2024
- Accept and process original and continued claims for Unemployment Insurance.
- Conduct telephone interviews to identify account issues related to entitlement and eligibility for benefits.
- Determine the need for further fact finding
- Place claims and payments on hold pending investigation. Work reports.
- Answer a high volume of calls, transfer accurately. Pleasant and professional phone interactions.
Guest Service Associate/ Event Coordinator
NY Marriott Downtown Hotel
08.2005 - 03.2020
- Coordinated large-scale corporate events, conferences, sales meetings and social functions, while working closely with clients on upcoming events.
- Supported senior executive leadership with a variety of complexed clerical and admin tasks related to Sales accounts.
- SME (subject matter expert) on marriott hotel systems.
- Handled sensitive information with discretion, maintaining client relationships and ensuring repeat business.
- Office management to include: meeting preparations, travel and logistics, maintaining of files, office visitors and appointments, supplies, training schedule for new staff.
Education
High School Diploma -
G.W Wingate High School
Brooklyn, NYAccomplishments
Regional Award- Hotel Assn Big Apple Stars
Outstanding customer service
Timeline
Office Assistant 2
Kingsboro Psychiatric Center, NY State Office of Mental Health
11.2024 - Current
Sr. Employment Security Clerk
NY State Department Of Labor
06.2021 - 09.2024
Guest Service Associate/ Event Coordinator
NY Marriott Downtown Hotel
08.2005 - 03.2020
High School Diploma -
G.W Wingate High School