Jacey Bowden
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Ruby Tuesday
01.2019 - 01.2020
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Server
IHOP
01.2019 - 01.2020
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Cashier/Customer Service
Shell
01.2017 - 01.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating scanners, scales, cash registers, and other electronics.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Bagging or wrapping purchases to ensure safe transport.
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
- Maintaining a clean workspace.
Store Manager
Bowdon kwik shop
01.2017 - 01.2019
- Delivering excellent service to ensure high levels of customer satisfaction.
- Motivating the sales team to meet sales objectives by training and mentoring staff.
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hiring, training, and overseeing new staff.
- Responding to customer complaints and concerns in a professional manner.
- Ensuring store compliance with health and safety regulations.
- Developing and arranging promotional material and in-store displays.
- Preparing detailed reports on buying trends, customer requirements, and profits.
- Undertaking store administration duties such as managing store budgets and updating financial records.
- Monitoring inventory levels and ordering new items.
Server
Locomex
01.2016 - 01.2018
- Serving customers
Education
High school diploma -
Mt. Zion High School
Carrollton, GA12.2017
Skills
- Serving Experience
- Restaurant Experience
- Host/Hostess
- Customer service
- Organizational skills
- Management
- Cash Handling
- Store Management Experience
- Cleaning Experience
- Food Preparation
- Stocking and Replenishing
- Order Accuracy
- Food Preparation and Safety
- Inventory Accuracy
- Investigating Problems
- Special Assignments
- Quality Assurance
- POS Systems
- Customer Service
- Payment Processing
- Effective Working Relationships
- Providing Feedback
- Shift Scheduling
- Assignment Delegation
- Cash Handling and Security
- Verbal and Written Communication
- Checkout Oversight
- Customer Complaint Resolution
Timeline
Server
Ruby Tuesday
01.2019 - 01.2020
Server
IHOP
01.2019 - 01.2020
Cashier/Customer Service
Shell
01.2017 - 01.2019
Store Manager
Bowdon kwik shop
01.2017 - 01.2019
Server
Locomex
01.2016 - 01.2018
High school diploma -
Mt. Zion High School
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