Summary
Overview
Work History
Education
Skills
Timeline
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JACHEL WHITLEY

Jacksonville,US

Summary

Expert at quickly and accurately entering and organizing large amounts of data. Recognized on a regular basis for outstanding performance and contributions to the healthcare industry's success. Professional with experience verifying insurance benefits and generating appropriate patient documentation. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.

Overview

2
2
years of professional experience

Work History

Enrollment Specialist

Wollborg Michelson
02.2024 - Current
  • Streamlined benefits enrollment procedures for increased accuracy and reduced processing times.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Enrollment Specialist

Humana inc
09.2023 - 01.2024
  • Verified client information by examining existing evidence on file
  • Resubmitted claims after editing or denial to meet financial goals and reduce outstanding debt
  • Maintained a strong understanding of basic medical terminology to better understand services and procedures
  • Used government secured software to research data and entered all gathered information on applicants into a computer system for successful processing
  • Presented and explained insurance coverage options to clients based on their needs and objectives.

Patient Access Representative

Sutter Health
11.2021 - 07.2023
  • Reconciled deposits and credit card payments every day
  • Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record
  • Aided patients in completing check-in and payment forms.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

Health Administration - BBA -

Strayer University
10.2025

Skills

  • Correcting Coding Errors
  • Customer service Relationship development
  • Patient contact
  • Strong empathy
  • EMR
  • Healthcare systems navigation
  • Data entry skills
  • MS Office
  • HIPAA Compliance
  • Insurance Verification
  • Patient Registration
  • Medical Terminology
  • CPT Knowledge

Timeline

Enrollment Specialist

Wollborg Michelson
02.2024 - Current

Enrollment Specialist

Humana inc
09.2023 - 01.2024

Patient Access Representative

Sutter Health
11.2021 - 07.2023

Health Administration - BBA -

Strayer University

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JACHEL WHITLEY