Jaci Masumoto
Fort Worth
Summary
Dynamic and detail-oriented professional with extensive experience at Oliva Italian Eatery, excelling in customer service and conflict resolution. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in multitasking and training team members, ensuring seamless operations and timely order fulfillment. Committed to delivering exceptional dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Oliva Italian Eatery
08.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Expeditor
Oliva Italian Eatery
08.2023 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Volunteer
Sadies
07.2025 - 07.2025
- Maintained clean, neat, and operational facilities to serve program needs.
- Maintained clean facilities to better serve program needs.
- Coordinated with local businesses to secure donations for clothing drives, enhancing support for elders and underprivileged families.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Conflict resolution
- Handling complaints
Certification
- CPR certified
- PCT (patient care technician) certified
Timeline
Volunteer
Sadies
07.2025 - 07.2025
Restaurant Hostess
Oliva Italian Eatery
08.2023 - Current
Expeditor
Oliva Italian Eatery
08.2023 - Current
High School Diploma -
Timber Creek High School
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