Jacinda Biggar
Winter Haven,FL
Summary
Skilled Customer Service Leader with 14 years of experience focused on maximizing success through effective use of problem-solving, teamwork, and organizational abilities—top-notch communicator with excellent time management, administrative, and customer service skills.
Overview
10
10
years of professional experience
Work History
Sr. Specialist Omni Engagement
Chico’s FAS
Remote
10.2022 - Current
- Service internal and external customers
- Assist supervisor in daily operations
- Evaluate customer contacts
- Conduct weekly audits and coaching sessions for associates
- Multitask through multiple systems (ATG, Salesforce, Zendesk, InContact, and Microsoft Office).
Salon Leader
Hair Cuttery
Huntley
08.2014 - 10.2022
- Scheduled appointments, provided client services, and managed stock
- Handled bank reconciliation, adjustments, and refunds on a weekly basis
- Oversaw payments, invoices, and resolved client complaints
- Conducted interviews, training, and managed staff performance
- Exceeded sales targets while overseeing a busy salon of 15-20 associates.
Education
Cosmetology License -
Regency Beauty Institute
Crystal Lake, IL01.2015
High School Diploma -
Harry D. Jacobs High School
Algonquin2014
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Sr. Specialist Omni Engagement
Chico’s FAS
10.2022 - Current
Salon Leader
Hair Cuttery
08.2014 - 10.2022
Cosmetology License -
Regency Beauty Institute
High School Diploma -
Harry D. Jacobs High School